LCS, Discovery Senior Residing and AlerisLife’s 5 Star Senior Residing model have registered because the top-scored operators within the newest J.D. Energy 2025 U.S. Senior Residing Satisfaction Examine.
J.D. Energy launched its annual research, which tracks resident and member of the family satisfaction on a 1,000 level scale, on Nov. 19. General, assisted dwelling and reminiscence care satisfaction is up 12 factors in comparison with 2024, whereas impartial dwelling is up 25 factors.
LCS ranked the very best this 12 months for impartial dwelling satisfaction with a rating of 831. The Des Moines, Iowa-based operator has held the primary spot for seven concurrent years now. Discovery Senior Residing ranked second with a rating of 761 and 5-Star Senior Residing got here in third at 757.
The common impartial dwelling rating this 12 months was 753.
“Incomes a J.D. Energy award for the seventh consecutive 12 months is a robust testomony to the belief our residents place in us and the distinctive dedication our groups carry to their communities day-after-day,” Chris Chicken, CEO of LCS, mentioned in a press launch. “Our residents’ confidence within the expertise and care we offer is the very best honor we are able to obtain, and we’re grateful for his or her continued help.”
On the assisted dwelling and reminiscence care facet of the survey, Discovery ranked on the high with a rating of 884, adopted by Atria Senior Residing at 879 and Frontier Senior Residing at 877. The common for assisted dwelling was 867.
“We’re seeing noteworthy good points in satisfaction throughout all areas of the senior dwelling expertise, even in costs paid for providers,” Andrea Stokes, hospitality and senior dwelling follow lead at J.D. Energy, mentioned in a press launch. “One space exhibiting enchancment this 12 months, significantly within the impartial dwelling phase, is satisfaction with neighborhood employees. That could be a milestone achievement for an trade that continues to face staffing challenges.”
To find out an operator’s satisfaction rating, seniors and members of the family are requested to rank their experiences throughout six elements: neighborhood buildings and grounds; neighborhood employees; eating; value paid for providers obtained; resident actions; and resident house/dwelling unit, the discharge states. The survey collected 2,917 responses this 12 months between Could and August.
Eating and actions specifically had been two of the driving elements for enhancements in assisted dwelling and reminiscence care satisfaction. Eating alone noticed an 11 level enhance year-over-year, whereas actions noticed an eight level enhance. The standard of dwelling models additionally factored in a seven level enhance.
Unbiased dwelling enhancements in comparison with final 12 months had been pushed largely by the standard of paid providers, factoring in a 28 level enhance in comparison with 2024. Neighborhood employees had been ranked 25 factors larger than final 12 months, and the neighborhood buildings and grounds noticed a 21 level enhance as properly.
