5 Star Senior Residing and Life Care Companies took the highest spots within the J.D. Energy 2024 U.S. Senior Residing Satisfaction Research.
5 Star Senior Residing took the highest spot amongst assisted dwelling and reminiscence care members of the family and decision-makers with an general satisfaction rating of 877. Senior Life-style got here in second, with a rating of 874; and LCS got here in third with a rating of 865.
LCS continued holding its high spot for unbiased dwelling for the sixth consecutive yr with a satisfaction rating of 822. 5 Star Senior Residing got here in second, with a rating of 755; and Discovery Senior Residing got here in third with a rating of 741.
“Incomes a J.D. Energy award for six consecutive years is a strong declaration from our residents and their households and a tribute to our devoted workers,” Joel Nelson, LCS’ CEO, the mother or father firm of Life Care Companies, mentioned in a press launch. “We’re grateful our residents acknowledge and worth our dedication to serving them at first.”
J.D. Energy measures resident satisfaction throughout six elements: group buildings and grounds; group employees; eating; worth paid for providers acquired; resident actions; and resident condo/dwelling unit.
Satisfaction scores in assisted dwelling are up this yr in a “important” manner, in response to J.D. Energy. The common satisfaction rating in assisted dwelling was 855, up 18 factors from final yr. That was largely pushed by enhancements in satisfaction with worth paid for providers acquired, group employees and group buildings and grounds, in response to J.D. Energy
Assisted dwelling communities even have efficient downside decision, in response to J.D. Energy. Of the 16% of those that reported issues with their communities within the final three months, 89% mentioned the issue was utterly resolved.
Resident satisfaction with unbiased dwelling remained “basically flat” with a 3 level decline to 728, in response to J.D. Energy. Declines have been famous to give attention to eating, resident actions and group buildings and grounds.
However unbiased dwelling satisfaction elevated the longer a resident lived of their group, J.D. Energy famous. Residents who had been in a group for greater than 4 years scored the best in satisfaction at 746, with the bottom coming from these in a group for one yr or much less at 718.
“Senior dwelling communities have moved past the pandemic-related results that noticed widespread restrictions and staffing shortages, leading to a significant pressure on resident and member of the family satisfaction,” Andrea Stokes, hospitality and senior dwelling apply lead at J.D. Energy, mentioned in a press launch.
