Assembly occupancy targets and conserving residents secure is precedence primary for operators, however earlier than any of that occurs, you must get them within the door.
“Transfer-ins are essential, however they don’t seem to be all the time celebrated by direct care workforce members, doubtless as a result of period of time and work concerned within the course of,” says Derek Harris, Managing Director of Wellness Integration at St. Charles, Missouri-based Arrow Senior Residing Administration. “Even past simply treatment and orders administration, there are such a lot of different steps that go into finishing that move-in. We would like new residents to really feel welcome in our communities. We by no means need our groups to assume, ‘This may take eight hours to get by way of all of the steps of the move-in course of.’ That’s the very last thing we would like going by way of anybody’s thoughts.”
To cut back one side of move-in time, Arrow Senior Residing began utilizing Pharmacy Join from PointClickCare in 2023. The well being care know-how platform has helped Arrow streamline treatment administration, thus decreasing order administration time by 50%, enhancing pharmacy collaboration and decreasing treatment errors. All of that is invaluable for nurses, particularly on the level of move-in.
“Having the ability to assist nurses use their time extra successfully for a extra environment friendly move-in helps to cut back the ‘gross sales versus wellness’ mentality,” Harris says. “It makes the workforce really feel much less burdened by the point they put into finishing all these procedures for a move-in.”
Inside high challenges: serving to nurses really feel like nurses once more
As a big senior residing administration group chargeable for creating and managing senior residing communities throughout a number of U.S. states, Arrow Senior Residing strives to ship the very best high quality of companies for its residents throughout each area of care. That work begins at move-in, together with collaboration with its pharmacy partnerships.
The group was experiencing delays within the order administration course of as a result of want to speak about orders that had been ready for clarification or extra particulars. A lot of that work falls on nurses.
“Folks didn’t go to nursing college to sit down behind a pc and be on the telephone a number of instances a day with the pharmacy making an attempt to unravel points with orders,” says Harris, who’s a nurse.
To handle it, Arrow was on the lookout for an answer to simplify and automate treatment administration processes, decreasing the necessity to use a number of treatment order workflows and slicing time spent calling their associate pharmacy. Harris and the workforce at Arrow wanted to discover a instrument that might assist employees improve time spent specializing in different resident wants.
“I believe that nurses wish to really feel like nurses as a substitute of treatment technicians,” Harris says. “That’s what we’re making an attempt to get again to. Let’s get everybody doing what they do finest. Simplification and automation — that’s what’s going to get us there.”
The Resolution: PointClickCare
To assist their wellness employees optimize the worth of their licenses whereas giving residents the absolute best care and repair, Arrow selected to implement PointClickCare Pharmacy Join as an answer to inefficiencies in treatment administration. The advantages had been as nice as they had been fast. Pharmacy Join offered seamless integration with Arrow’s most popular pharmacy, lowered a number of treatment order workflows and supplied an easy-to-use, role-based workspace and consumer interface.
“Nurses are already spending a lot time passing meds, so giving them an answer like this the place it’s simpler to handle the orders is crucial,” Harris says.
Pharmacy Join permits wellness employees to simply observe and make sure orders and supplies medication-related notifications, together with alerts for treatment warnings. It additionally notifies the pharmacy when standing modifications happen, conserving data synchronized, and offers the wellness workforce visibility of resident med cross instances.
As an illustration, if morning med cross begins at 7:30 however doesn’t finish till 10:30 a.m., employees members must know that.
“That’s fairly the time span there,” Harris says. “It’s nearly bleeding into the lunchtime med cross. This platform actually affords them the autonomy to determine, what may I do higher? Does it make sense to consolidate med passes? Why don’t we change breakfast meds for a given resident to lunchtime if that’s possible? It actually permits them to make use of their crucial pondering abilities, after which they will clear up these issues on their very own.”
Improved effectivity, improved consumer expertise: contained in the numbers
Arrow’s wellness nursing employees rapidly discovered that they had been saving vital quantities of time throughout their routine treatment administration duties. These enhancements in treatment workflows additionally imply that senior residing organizations are supported in secure and compliant treatment administration.
“We’re mainly slicing out time on either side, whether or not it’s the pharmacy or us — simply the general administration of the treatment order has turn out to be a lot quicker for us,” Harris says.
Pharmacy Join has helped Arrow’s wellness employees make sure that residents obtain the proper and optimum drugs for his or her wants on the proper time, avoiding duplication or drug interactions, and conserving them secure, wholesome, and comfortable. The outcomes are enormous:
- Over 50% financial savings in treatment administration employees time
- A 40% discount in treatment errors that had been beforehand brought on by delayed begin instances and lack of drug availability
“Now there’s extra functionality to edit orders as effectively,” Harris says. “I believe that’s one thing that’s value complimenting.”
PointClickCare Pharmacy Join streamlines treatment administration by enhancing collaboration between senior residing communities and their most popular pharmacy companions. To be taught extra about Pharmacy Join and the way it can ship outcomes like these achieved by Arrow Senior Residing, attain out to a PointClickCare specialist right this moment!
