Nonprofit senior dwelling operators are spending extra on expertise and shifting their priorities in how these {dollars} are allotted as they push for better sophistication of their operational fashions in 2025.
That’s in keeping with the 2025 version of the annual CFO Hotline Know-how Spending survey carried out by Chicago-based funding financial institution Ziegler. Greater than 170 organizations participated within the 2025 survey, roughly 63% had been single-site operators and 36% had been multi-site operators.
Respondents to the survey famous advantages of integrating AI into their working fashions, with 41% of respondents saying AI-assisted expertise has improved employees effectivity, workflows and diminished the variety of full-time workers leading to an hourly labor price financial savings. Certainly, senior dwelling firms have mentioned that information and enterprise intelligence are actually “cornerstones” of operations in 2025.
“We’re presently placing collectively an IT strategic plan as we all know AI can be a part of our future within the coming years,” one CFO wrote to Ziegler within the 2025 survey.
Sixty-five % of respondents in 2025 mentioned they’d spend extra on excessive pace web connectivity infrastructure, a rise of seven% in comparison with 2024, when 58% of respondents mentioned the identical.
This 12 months, senior dwelling suppliers plan to spend 9.78% on common of their capital funds allocation on expertise. That’s up from 8.8% reported within the 2024 survey, exhibiting that operators are spending extra on tech in comparison with the previous.
The typical spent out of working budgets by respondent firms on tech additionally elevated this 12 months, from 3.5% in 2024, rising to three.8% this 12 months, the report states.
Simply what operators are spending their capital budgets on tech can also be altering, with slightly greater than one-third of respondents saying they intend to spend tech budgets on information analytics and decision-making help. One other one-third mentioned they’re investing in IT infrastructure, and 28% mentioned they’re spending on digital well being report techniques, the report states.
“We intention to leverage safe, scalable, and sustainable expertise that permits the enterprise to better-serve our mission assertion,” one other CFO mentioned in response to the 2025 survey.
Within the private-pay senior dwelling sector, a number of the business’s largest operators together with Des Moines, Iowa-based LCS and Bonita Springs, Florida-based Discovery Senior Residing have taken steps to bulk up their information capabilities within the final 12 months. Different operators together with Trustwell Residing, New Perspective Senior Residing, Jaybird Senior Residing and Juniper Communities are all taking steps to infuse new expertise into their fashions to enhance care supply and basic operations by making powerful choices on selecting tech companions sooner or later.
In 2025, 67% of respondents mentioned they presently use robotics of their operations whereas one-third don’t, in keeping with the report. Barely greater than two-thirds of the respondents, 70%, mentioned they use robotics to help eating employees, whereas 39% reported utilizing robotics in cleansing and housekeeping help.
Senior dwelling operators in 2025 are spending much less on robotics and fall administration techniques in comparison with final 12 months, with fall- and wander-management expertise accounting for 26% of anticipated tech spending this 12 months, in comparison with 44% polled final 12 months.
