Jacque Miller, Eating Service Supervisor at Anthem Reminiscence Care, has been named a 2024 Frontline Honors honoree by Senior Housing Information.
To turn into a Frontline honoree, a person is nominated by their friends. The candidate should be:
- A devoted, high-performing frontline employee who delivers distinctive experiences and outcomes
- A passionate employee who is aware of the best way to put their imaginative and prescient into for the nice of their respective business, the sufferers and residents they serve, and their households
- An advocate for his or her business and their fellow colleagues
Senior Housing Information caught up with Miller to debate their time within the senior housing & senior residing business.
SHN: What drew you to this business?
Miller: My journey into senior residing started with a deeply private expertise. When my 91 year-old mother-in-law fell and suffered a head damage, she moved right into a reminiscence care group. Throughout my visits, I seen that the meals didn’t convey the heat and luxury it ought to have. She jogged my memory of a easy however profound reality: Meals has the facility to uplift, even when phrases of gratitude can’t be spoken. That second ignited my ardour for guaranteeing that each resident experiences the enjoyment and dignity of a well-prepared meal.
SHN: What’s the largest lesson you’ve realized since getting into the business?
Miller: Growing old and reminiscence loss don’t discriminate—this may occur to any of us. That’s why kindness, persistence, and compassion should be on the coronary heart of the whole lot we do.
SHN: What’s your favourite a part of your job?
Miller: It’s the surprising moments that make this work so particular—real smiles, spontaneous hugs, and the heartfelt tales residents share. I really like studying in regards to the meals they grew up with and recreating these flavors, bringing them a style of house. It’s about extra than simply meals; it’s about connection and shared moments of pleasure.
SHN: What do you would like most people higher understood about your job and the senior residing business?
Miller: When somebody reaches some extent the place they depend on others for care, it’s our duty to supply an expertise that’s worthy of a king or queen. True hospitality in senior residing and particularly reminiscence care means upholding the dignity, preferences, and individuality of each resident. It’s an honor to serve those that as soon as cared for us.
SHN: What’s one thing you would like different folks in your group—notably leaders who don’t work on the entrance lines- understood higher about your position?
Miller: Eating is about extra than simply meals—it’s about consolation, familiarity, and belief. A favourite meal, snack, or dessert could make all of the distinction in a resident’s day. Meals has the facility to calm, to consolation, and to create a way of belonging. Taking the time to study what issues most to every resident isn’t nearly vitamin; it’s about human connection. That small effort can flip a routine meal right into a second of pleasure and reassurance.
To view the complete Frontline Honors Class of 2024, go to https://frontlinehonors.com/.
