Arrow Senior Residing’s path forward in 2025 is all about “optimization and transformation,” in accordance with CEO Stephanie Harris.
“We’re actually excited concerning the progress alternatives of leveraging every particular person neighborhood and taking it to the following degree for us,” Harris informed Senior Housing Information.
The St. Charles, Missouri-based supplier has a number of initiatives in its growth pipeline, having just lately opened seven, new-build communities.
With the O’Reilly Improvement Firm, Arrow has accomplished 16 communities prior to now. The businesses just lately introduced plans for a brand new, 164-unit impartial residing, assisted residing and reminiscence care neighborhood in Kansas Metropolis, Missouri.
At the moment, Arrow Senior Residing manages 44 communities in seven Midwestern states.
Arrow divided roles inside its management groups, aiming to carry new concepts ahead to enhance operations on the neighborhood degree.
“It’s fairly necessary to enhance how we work, and that’s going to be necessary to future-proofing the product that we’re providing residents,” Harris stated.
Arrow is also utilizing expertise to provide extra time again to caregivers. For instance, a wellness analyst on the “imaginative and prescient crew” discovered a technique to save 15 hours of caregiver time per thirty days because of an built-in evaluation course of. This created a “sooner communication loop” and improved care coordination efforts, Harris added.
Improved care coordination has additionally improved the corporate’s common size of keep elevated by an extra 4 months in 2024, Harris stated, in assisted residing and reminiscence care as suppliers look to sort out tougher high-acuity operations and enhance resident well being outcomes.
“We have now a possibility to mitigate acuity with higher practices,” Harris stated.
Whereas it’s necessary to serve residents at excessive acuity, Harris stated the trade could also be too reliant on needs-driven move-ins to appreciate occupancy beneficial properties, noting that the trade is “not affected person sufficient” in its advertising and marketing method to older adults at this time.
“We depend on disaster driving that call that creates size of keep challenges and admittedly offers us lower than fascinating outcomes as a result of we’re managing advanced care,” Harris stated.
In 2024, Arrow took on administration of six impartial residing communities on behalf of actual property funding belief (REIT) Welltower (NYSE: WELL). Within the partnership with Welltower, Harris stated the transition to enter established communities was a “slight readjustment” to deploy operations at a brand new neighborhood moderately than opening a new-build growth.
This yr, Harris stated her company management crew is working to create a brand new approach for frontline caregivers to navigate their each day assignments extra effectively. To get there, Arrow hosted its newest “hackathon” technology-event, from which the corporate’s The Archer staffing app.
“We’re shifting from a schedule-focused device for our operations to an answer for the place they will faucet into any system and not using a course of to the platform,” Harris stated. “We now have a greater managed course of.”
Utilizing The Archer, workers can talk, swap schedules, evaluate care data with integration to the corporate’s emergency well being document (EHR) platform. With the rising working system and its integration, Harris sees an opportunity to give attention to constructing tradition and connection, Harris stated, as Arrow continues to scale.
Arrow additionally is concentrated on enhancing worker retention, Harris stated. The corporate is specializing in getting new workers to their first and second anniversaries, having made strides in fixing short-term turnover after 30-days after beginning. To get there, Arrow launched a “giant scale” bonus program for workers and caregivers to assist enhance retention of employees on the neighborhood degree.
“We’re 100% attempting to zero in on our workers and what will create a greater service for our residents,” Harris stated.
